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About me

Senior Technical Writer and Content Designer with background in Visual Design and front-end skills

Career Highlights​

🏆 Documentation efforts at Cleverbridge recognized with DokuSpark award

Core Competencies​

✔️ API Documentation

Created quick-start guides, reference guides, tutorials, and code samples, ensuring that these materials are easy to follow and up-to-date.

✔️ SaaS Documentation and document migration

I have built comprehensive documentation sites from disparate documentation sources and migrated content. Organized content to make it easier to navigate by setting up a search functionality, taxonomy, and intuitive information architecture based on user testing (card sorting and tree-jack testing). Created templates conforming to the company branding and best design practices as well as accessibility guidelines (WCAG).

Bio​

Technical Writer | Freelance (Cleverbridge / SCAYLE/ ecommerce)
Nov. 2023 ― Present

• Created quick-start guides, reference guides, tutorials, and code samples, ensuring that these materials are easy to follow and up-to-date
• Improved usability and findability, advised on new information architecture
• Tested API endpoints to validate the documentation
• Revised REST API technical documentation and release notes
• Migrated extensive documentation to a new platform (Gitbook)

API Technical Writer | Softserve for Atlassian
Apr. 2022 ― Jul. 2023

• Reviewed Jira Cloud platform REST API technical documentation (Git and BitBucket used)
• Worked closely with multiple developer teams to make sure that the documentation is accurate, consistent and up-to-date

Technical Writer | XTM
Sep. 2020 ― Mar. 2022

  • Created and maintained various technical content including: Knowledge Base articles, software manuals, and release notes
  • Content strategy/Information architecture: Restructured documentation to make content reusable and user-friendly
  • UX writing: Created UI texts for new features, updated existing texts
  • Improved existing content and processes

Technical Writer | Etteplan
Feb. 2019 ― July 2020

  • Created, updated, and proofread technical documentation in English, such as user manuals and installation manual
  • Proofread articles to ensure the highest quality for publication

Editor | DTP Mediaservice
July 2018 ― Dec. 2018

  • Proofread articles to ensure the highest quality for publication
  • Created graphics for online and print publications

Digital Designer | Freelance
June 2016 ― June 2018

Created:

  • user interfaces
  • infographics
  • illustrations
  • web banners

Education​

Postgraduate Certificate Interactive Media | Nottingham Trent University
Oct. 2018 ― Jun. 2018

BTEC Web Design | City College Brighton
Oct. 2014 ― June 2015

BA Fine Art (Hons) | University of the Arts London, Camberwell College
Oct. 2008 ― June 2011

Skills​

I have worked with:

  • docs-as-code: git (GitHub, GitLab, BitBucket), Markdown
  • Programming languages: Familiar with JavaScript, Python and Java
  • Content Management Systems: Paligo, Cosima
  • Adobe CC ( Illustrator | InDesign | Framemaker)
  • DITA, single-sourcing
  • CI/CD
  • Confluence & Jira
  • Diagramming: draw.io, Figma, mermaid